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Terms of use

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These are the general terms of use of the FPS Policy and Support website. Access to and use of this website are subject to the following terms of use. You are kindly requested to read them carefully before using this website. By visiting or using this website, you expressly agree to these terms. If you do not agree with the contents, we ask that you do not continue using this website. 

1. Purpose and content of the website

This website is there to help you in your search for information about the services and policies of the FPS Policy and Support. By providing this website, the FPS Policy and Support intends to offer you easy, fast and more efficient access to information about the FPS Policy and Support and its services.

2. Contact details

If you require further information or wish to submit comments, you can contact the FPS BOSA – the Federal Public Service Policy and Support – at the following addresses: Boulevard Simon Bolivar 30 box 1, 1000 Brussels or at info@bosa.fgov.be.

If you wish to file a complaint, you may fill in the following form.

3. Nature of the information provided

The information available on this website is of a general nature. The information is not adapted to personal or specific circumstances and therefore cannot be considered to constitute personal, professional or legal advice. This website and all materials offered are available "as is" and without any guarantees being provided. Use of the web site and the information it contains is made exclusively at the user's own risk.

If you require specific or personal advice, you should always consult the competent persons within the FPS Policy and Support. 

The information and documents made available on this website cannot be considered to be authentic reproductions of officially adopted text.

4. Liability

The FPS Policy and Support makes every possible effort to ensure that the information made available is complete, correct, accurate and up to date. In spite of these efforts, this information may contain errors. If the information provided contains errors or should certain information be unavailable, every effort will be made to rectify the situation as quickly as possible. Should you notice any errors in the information made available, you are always welcome to contact the FPS Policy and Support (see below).

The FPS Policy and Support makes every effort and uses all reasonable means to ensure that the website is secure, limiting as far as possible any disruption due to technical faults. However, the FPS Policy and Support cannot exclude the possibility of problematic technical manoeuvres or unauthorised interventions occurring. For this reason, the FPS Policy and Support cannot guarantee continuous access to the website or that these issues will not cause disruption in any other way.

Nonetheless, the FPS Policy and Support cannot under any circumstances be held liable for direct or indirect losses resulting from the use of this website or the information made available. You, the user, are personally responsible for any harm caused to your computer system or the loss of data as a result of downloading information.

5. Intellectual property

Unless otherwise indicated, the intellectual property rights of the texts and data on this website belong to the FPS Policy and Support.

Unless otherwise stated, the information on this website can be unconditionally re-used for personal, scientific or commercial purposes, or for purposes connected with associations. The FPS Policy and Support however advises stating the source and date of the information re-used. Whenever prior permission is required, or whenever specific conditions are necessary, the limitations governing re-use will be explicitly stated.

6. Amendments

The FPS Policy and Support reserves the right to amend these Terms of Use at any time. It is your responsibility to regularly review the applicable terms yourself. These Terms of Use were last amended and revised on 22 October 2021.

7. Protection of your personal data

The FPS Policy and Support respects your privacy. The data you enter on the website will be treated confidentially. For further information, please refer to our General Privacy Statement.

8. Applicable law and competent court

These Terms of Use and the Privacy Statement are governed by Belgian law. By using this website, you agree that the courts of Brussels shall have exclusive competence in the event of a dispute.